Help

Support

Fituous is made by Softklass, LLC. If the app isn't doing what you expect, a number looks wrong, or you have a question before you buy, email us. There's no ticket form and no account to sign into.

What to include

A message that answers these three questions is the easiest to act on:

• Which device and version? iPhone or Android, plus the OS version and the Fituous version if you can find it.
• What did you do, and what happened instead? A rough sequence is fine. The steps are usually more useful than the suspicion.
• Can you show it? A screenshot or screen recording settles most visual questions faster than a paragraph.

Things worth trying first

A food or nutrient looks wrong

Food data comes from Open Food Facts and USDA FoodData Central, so a bad entry is usually a source problem rather than a logging one. If a barcode scans to the wrong product or a value is clearly off, send us the barcode and what you expected to see.

Deleting your data

Your diary, your progress and your settings live in a local database on your device. There is nothing to delete on a server, because nothing was sent to one. To remove it yourself:

• iOS: Settings → General → iPhone Storage → Fituous → Delete App Data (or uninstall the app).
• Android: Settings → Apps → Fituous → Storage → Clear Data (or uninstall the app).

A purchase didn't unlock the app

Fituous is sold through the App Store and Google Play, so those stores handle billing and refunds. If a purchase went through but the app doesn't recognise it, email us with the store you bought it from and the date, and we'll help sort it out.

Privacy

Like the rest of this site, this page sets no cookies and runs no analytics. What Fituous does with your data on your device is set out in the privacy policy. If you'd rather not type out a question, the FAQ may already have the answer.